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CD013 (bizhub C658/C558/C458/C368/C308/C258)

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Trouble typeCD013: HDD mirroring error master
RankA
Trouble detection conditionA R/W error occurs in the master drive during mirroring.
Trouble isolation–
Relevant electrical parts• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
  2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error.
  3. If an error occurs, “Error” appears in the status column.
  4. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub C368/C308/C258) Part# A5C1M72H00 / HDD (A) (bizhub C658/C558/C458) Part# A888WY2 / HDD (B) (bizhub C368/C308/C258) Part# A5C1M72H00 / HDD (B) (bizhub C658/C558/C458)) Part# A888WY2)
  5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [HDD Mirroring Rebuild] and perform the function.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.24.8 (Link to the Field Service Manual)

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