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CD015 (bizhub 658e/558e/458e/368e/308e)

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Trouble typeCD015: HDD mirroring error master slave
RankA
Trouble detection conditionA R/W error occurs in both drives during mirroring.
Trouble isolation–
Relevant electrical parts• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

Procedure

  1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
  2. Replace both hard disk (A) and hard disk (B) with new ones. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) (HDD(A) 658e/458e Part# A5C1M72H00 / 558e/368e/308e Part# A5C1M72H00 / HDD (B) (Part# A2X0M72C00))
  3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Physical Format] and perform the function.
  4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  5. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore] and perform the function.
  6. If HDD Data Backup has not been performed previously, install voice data, etc.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.25.7. (Link to the Field Service Manual)

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