CD016 (bizhub 558/458/368/308)

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Trouble typeCD016: HDD mirroring error master (rebuild)
RankA
Trouble detection conditionA R/W error occurs in the master drive during HDD Mirroring Rebuild..
Trouble isolation–
Relevant electrical parts• Hard disk (A) (HDD (A)) 
• Hard disk (B) (HDD (B): HD-524)

Procedure

  1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON.
  2. Replace both hard disk (A) and hard disk (B) with new ones. (HDD (A) (bizhub 368/308 / bizhub 558/458) / HDD (B)) (HDD(A) 558/458/368/308 Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)
  3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform physical format.
  4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform logical format.
  5. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore] and perform the function.
  6. If HDD Data Backup has not been performed previously, install voice data, etc.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.25.7. (Link to the Field Service Manual)