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CD016 (bizhub C658/C558/C458/C368/C308/C258)

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Trouble typeCD016: HDD mirroring error master (rebuild)
RankA
Trouble detection conditionA R/W error occurs in the master drive during HDD Mirroring Rebuild.
Trouble isolation–
Relevant electrical parts• Hard disk (A) (HDD (A))
• Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. If no problems are encountered, HDD Mirroring Rebuild is automatically performed.
  2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error. If an error occurs, “Error” appears in the status column.
  3. Replace both hard disk (A) and hard disk (B) with new ones. (HDD (A) (bizhub C368/C308/C258) Part# A5C1M72H00 / HDD (A) (bizhubC658/C558/C458) Part# A888WY2 / HDD (B) (bizhub C368/C308/C258) Part# A5C1M72H00 / HDD (B) (bizhub C658/C558/C458)) Part# A888WY2)
  4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform physical format.
  5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform logical format.
  6. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore] and perform the function.
  7. If HDD Data Backup has not been performed previously, install voice data, etc.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.24.10 (Link to the Field Service Manual)

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