CD272 (bizhub C368/C308/C258)

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Trouble typeCD272: i-Option activated and additional memory and HDD not installed
RankC
Trouble detection conditionWhile the i-Option is activated, the additional memory included in UK-211 and the HDD are not installed.
Trouble isolation–
Relevant electrical parts• MFP board (MFPB)
• Hard disk (A) (HDD (A))
• Memory board (MEMB; UK-211)

 Procedure

  1. Check MEMB for proper connection and correct as necessary.
  2. Access [Service Mode] -> [System 2] -> [HDD] and check to see if �??Installed�?? is selected.
  3. Replace MEMB. (Part# N/A)
  4. Replace the hard disk (A). (Part# A5C1M72H00)
  5. Replace MFPB. (Part# A7PUH02123)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.24.26 (Link to the Field Service Manual)