How Can We Help?
CD2D1 (bizhub C360i/C300i/C250i)
Contents
| Trouble type | CD2D1: VLAN setting configuration error |
| Rank | B |
| Trouble detection condition | At start up of the MFP, the reception condition of VLAN setting activation is not satisfied. |
| Trouble isolation | – |
| Relevant electrical parts | • Storage board (STRGB) • Backup board (ERB) |
Procedure
- Check if all VLAN setting reception conditions are satisfied.
- If the IC card reader is connected, the LDD of AU-201S has been installed.
- The software SW12 (bit1) has been set to “PKI unsupported” (0x00). (PKI mode setting unavailable)
- Service Mode -> [Billing Setting] -> [Management Function Choice] is set to “Unset”.
- “TCP/IP” of Utility -> [Administrator] -> [Network] -> [TCP/IP Setting] -> [TCP/IP Setting1] is set to “ON”.
- “Network I/F Configuration” of Utility -> [Administrator] -> [Network] -> [Network I/F Configuration] is set to other than “Wireless Only”.
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
L.3.18.17 (Link to the Field Service Manual)