CD2D1 (bizhub C650i/C550i/C450i)

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Trouble typeCD2D1: VLAN setting configuration error
RankB
Trouble detection conditionAt start up of the MFP, the reception condition of VLAN setting activation is not satisfied.
Trouble isolation–
Relevant electrical parts-Storage board (STRGB)
-Backup board (ERB)

Procedure

  1. Check if all VLAN setting reception conditions are satisfied.
  • The storage board (STRGB) must be installed.
  • If the IC card reader is connected, the LDD of AU-201S has been installed.
  • The software SW12 (bit1) has been set to “PKI unsupported” (0x00). (PKI mode setting unavailable)
  • Service Mode -> [Billing Setting] -> [Management Function Choice] is set to “Unset”.
  • “TCP/IP of Utility -> [Administrator] -> [Network] -> [TCP/IP Setting] -> [TCP/IP Setting1] is set to “ON.
  • “Network I/F Configuration of Utility -> [Administrator] -> [Network] -> [Network I/F Configuration] is set to other than “Wireless Only.

L.3.19.19 (Link to the Field Service Manual)