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CD3## (bizhub 364e/284e/224e)

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Trouble type Nonvolatile data error
Trouble code CD3##
Rank –
Detection timing Abnormality is detected by the abnormal check of each nonvolatile data.
Trouble isolation –
  • Trouble code [C-D370] will be displayed when multiple errors (over 5) of nonvolatile data are detected, which can be restored with one restoration command.
  • Data backup will be automatically performed every hour. Backup can also be performed manually with the following setting.
    [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]
The image above is for Step 2 below
  1. When a trouble caused by nonvolatile data error occurs, the screen below appears.  
  2. Select [Yes].
  3. The screen will be shifted to the data restoration screen to perform data restoration. NOTE
    • When the restoration is performed in a short time, data restoration screen may not be displayed.
     
  4. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON again more than 10 seconds after. NOTE
    • In case it failed to restore data, return to the trouble code screen.
     

Document Information ID D0001128019 Revise ID R000001

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.16.17 (Link to the Field Service Manual)

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