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CD313 (bizhub C658/C558/C458/C368/C308/C258)
Contents
Trouble type | CD313: TPM key data error |
Rank | C |
Trouble detection condition | A fault occurs in the TPM key data. |
Trouble isolation | – |
Relevant electrical parts | – |
Procedure
- Touch [Recover Data] displayed at the lower right portion on the trouble screen.
- A screen confirming whether to recover data appears.
- Select [Yes].
- The screen will be shifted to the data restoration screen to perform data restoration.
- NOTE
- When the restoration is performed in a short time, data restoration screen may not be displayed.
- Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON again more than 10 seconds after. NOTE
- In case it failed to restore data, return to the trouble code screen.
- Replace the current MFPB with a new one. (bizhub C368/C308/C258 Part# A7PUH02123 / bizhub C658/C558/C458 (C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102))
NOTE
• Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following setting. [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.24.30 (Link to the Field Service Manual)