CD38E (bizhub C287/C227)

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Trouble typeCD38E: Nonvolatile data save error (SPI-Flash)
RankC
Trouble detection conditionThe “ISW download flag” saved in the SPI-Flash has an illegal value.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)

 Procedure

  1. Rewrite the firmware.
  2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.

K.3.18.21 (Link to the Field Service Manual)