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CD38E (bizhub C360i/C300i/C250i)

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Trouble typeCD38E: Nonvolatile data save error (SPI-Flash)
RankC
Trouble detection conditionThe “ISW download flag” saved in the SPI-Flash has an illegal value.
Trouble isolation–
Relevant electrical parts• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Rewrite the firmware.
  2. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.

L.3.18.20 (Link to the Field Service Manual)

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