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CD401, CD402, CD403, CD404, CD405, CD406, CD407, CD411, CD412, CD413 (bizhub 360i/300i)

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Contents

Trouble typeCD401: NACK command incorrect

CD402: ACK command incorrect

CD403: Checksum error

CD404: Receiving packet incorrect

CD405: Receiving packet analysis error

CD406: ACK receiving timeout

CD407: Retransmission timeout

CD411: Touch panel board error

CD412: Touch panel type mismatch

CD413: Electrostatic touch panel operation mode error
RankC
Trouble detection conditionWhen abnormality is found in the communication of controller.
Trouble isolation
Relevant electrical parts-Control panel
-CPU board (CPUB)
-Base board (BASEB)

Procedure

  1. Check whether there is a strong electromagnetic noise source near the main body.
  2. Check the connector between the control panel-BASEB CN7 for proper connection and correct as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace CPUB. (Part# AC77H02P02)
  5. Replace BASEB. (Part# AC77H02101)

(Link to the Field Service Manual)

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