CD412 (bizhub C4000i/C3300i)

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Contents

Trouble typeCD412: Touch panel type mismatch
RankC
Trouble detection conditionWhen abnormality is found in the communication of controller.
Trouble isolation–
Relevant electrical parts• Control panel 
• CPU board (CPUB) 
• Base board (BASEB)

Procedure

  1. Check whether there is a strong electromagnetic noise source near the main body.
  2. Check the connector between the control panel-BASEB CN7 for proper connection and correct as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace CPUB. (C4000i Part# Part# AAJRH01005 / C3300i Part# AAJTH01005)
  5. Replace BASEB. (Part# AAJRH02005)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.14.23 (Link to the Field Service Manual)