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CDF71 (bizhub C364e/C284e/C224e)

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Contents

Trouble typeASIC image access failure (back side)
Trouble codeCDF71
RankC
Detection timing<When DF-701 is installed> 
Communication error is detected between the MFP board (MFPB) and the dual scan image processing board (DSIPB).
Trouble isolation
Relevant electrical parts• MFP board (MFPB) 
• Dual scan image processing board (DSIPB; DF-701)

 (2)Procedure

StepActionControl signalLocation of electrical components
1Check the connector between MFPB and DSIPB for proper connection, and correct as necessary.
2Update the firmware.
3Replace DSIPB (Part# A161H02A00)
4Replace MFPB (Part# A5C1H0200B)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.16.26 (Link to the Field Service Manual)

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