CE002 (958/808)

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Trouble typeCE002: Message and method parameter failure
RankC
Trouble detection conditionMFP board (MFPB) is faulty.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)Hard disk (A) (HDD (A))Hard disk (B) (HDD (B): HD-524)

Procedure

  1. Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] -> [System 1] -> [Initialization] -> [Clear All Data].
  2. Format the hard disk.
  3. Replace the hard disk. (HDD (A) / HDD (B))HDD (Part# A5C1M72H00) HDD B (Part# A2X0M72C00)
  4. Replace MFPB. MFPB (Part# A796H02015)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.18.2. (Link to the Field Service Manual)