CE002 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | Message and method parameter failure |
| Trouble code | CE002 |
| Rank | C |
| Detection timing | MFP board (MFPB) is faulty. |
| Trouble isolation | – |
| Relevant electrical parts | • MFP board (MFPB) • Hard disk |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] -> [System 1] -> [Initialization] -> [Clear All Data]. | – | – |
| 2 | Format hard disk | – | – |
| 3 | Replace the hard disk. (Part# A2X0M72C00) | – | – |
| 4 | Replace MFPB (Part# A5C1H0200B) | – | – |
- Link to the layout drawings for related parts by each trouble code (S.96. CD010, CD272, CE002)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.17.2 (Link to the Field Service Manual)