CE002 (bizhub C759/C659)

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Trouble typeCE002: Message and method parameter failure
RankC
Trouble detection conditionMFP board (MFPB) is faulty.
Trouble isolation–
Relevant electrical parts-MFP board (MFPB)
-Hard disk (A) (HDD (A))
-Hard disk (B) (HDD (B): HD-524)

 Procedure

  1. Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] -> [System 1] -> [Initialization] -> [Clear All Data].
  2. Carry out the [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format].
  3. Replace the hard disk. (HDD (A) Part# A5C1M72H00 / HDD (B) Part# A2X0M72C00)
  4. Replace MFPB. (Part# A8JEH02002)

L.3.19.2 (Link to the Field Service Manual)