C5102 (bizhub 554e/454e)

You are here:

Contents

Trouble typeTransport motor’s failure to turn
Trouble codeC5102
RankB
Detection timingThe motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Trouble isolation
Relevant electrical parts• Transport motor (M1)
• Printer control board (PRCB)

 (2)Procedure

StepActionControl signalLocation of electrical components
1Check the connector between M1-PRCB CN31 for proper connection and correct as necessary.
2Check M1 for proper drive coupling and correct as necessary.
3M1 operation checkPRCB CN31-2 (REM)PRCB CN31-5 (LOCK)bizhub C554e 18-Jbizhub C454e 16-J
4Replace M1 (Part# A161M10001)
5Replace PRCB (554e Part# A61EH00101 / 454e Part# A61DH00101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.10.1 (Link to the Field Service Manual)