CD012 (bizhub 287/227)

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Trouble typeCD012: Mount error due to hard disk being unformatted
RankC
Trouble detection condition-The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting.
-The hard disk that has replaced an old one is not logically formatted.
Trouble isolation–
Relevant electrical partsHard disk (HDD)

 Procedure

  1. Logically format the hard disk and then upgrade the firmware.
  2. Replace the hard disk. (Part# A5C1M72H00)

K.3.18.5 (Link to the Field Service Manual)