CD3A0 (bizhub C658/C558/C458/C368/C308/C258)

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Contents

Trouble typeCD3A0: Counter error
RankC
Trouble detection conditionThe total counter values provided by the MFP board and the eMMC board are different.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)eMMC board (eMMC)

 Procedure

  1. If this error occurs temporarily due to the use of the board removed from another machine, reinstall the original board.
  2. Replace the current MFPB with a new one. (C368/C308/C258 Part# A7PUH02123 / C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102)
  3. Replace the current eMMC with a new one. (bizhub C658 Item# U226-1320 C658(15A) U226-1320 / C558 Item# U226-1320 / C458 Part# U226-1320 C458 GSA Part# A7AHH02D00R / (bizhub C368/C258/C308) Part# A7AHH02D00R (Older part, any firmware update) / Part# U226-1450 (If firmware has been updated))

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.24.35 (Link to the Field Service Manual)