CE013 (bizhub C650i/C550i/C450i)

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Trouble typeCE013: Virus scan engine startup failure (8 GB storage)
RankC
Trouble detection conditionWhen the virus scan settings are effective, change from storage board (STRGB) to microSD (8 GB).
Trouble isolation–
Relevant electrical partsmicroSD

Procedure

  1. Replace the microSD (16 GB)(Contact Konica Minolta technical support if this needs to be replaced. ) or STRGB (Part# AA2JM72700).
  2. Reboot the machine.

L.3.20.4 Link to the Field Service Manual)