CC212 (bizhub C750i)

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Trouble typeCC212: User validation error
RankC
Trouble detection conditionAn error occurred while validating the user authentication information.The loadable device driver is not successfully installed.
Trouble isolation–
Relevant electrical parts-CPU board (CPUB)
-Base board (BASEB)
-Authentication unit

Procedure

  1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used. If there is any file, reinstall the loadable device driver.
  2. Check the USB cable for proper connection. Reconnect the USB cable as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  5. Re-register the user authentication information.
  6. Replace the authentication unit. (Please contact Konica Minolta regarding replacement)

(Link to the Field Service Manual)