C5610 (bizhub C368/C308/C258)

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 Contents

Trouble typeC5610: PH LD drive communication error
RankC
Trouble detection conditionLD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation–
Relevant electrical parts• Front side board (FRB)
• PH unit
• MFP board (MFPB)

 Procedure

  1. Reboot the machine.
  2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary.
  3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary.
  4. Replace FRB. (Part# A7PUH00500)
  5. Replace the PH unit. (Part# A7PUR71200)
  6. Replace MFPB. (Part# A7PUH02123)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.16.11 (Link to the Field Service Manual)