C2A24 (bizhub 360i/300i)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
Trouble type | C2A24: Toner cartridge/K new release failure |
Rank | C |
Trouble detection condition | The status with the new unit is not cleared after the new toner cartridge is set. |
Trouble isolation | – |
Relevant electrical parts | -Toner cartridge/K -Expansion control board (EXCB) -CPU board (CPUB) -Base board (BASEB) |
Procedure
- Clean the connection between the toner cartridge and the main body if dirty.
- Check the connector between the toner cartridge/K-relay CN83-relay CN79-EXCB CN5EX for proper connection and correct as necessary.
- Check the connector between EXCB CN1EX-BASEB CN11E for proper connection and correct as necessary.
- Check the connector between EXCB CN2EX-BASEB CN12E for proper connection and correct as necessary.
- Check CPUB for proper installation and correct as necessary.
- Reinstall the toner cartridge.
- Check the harness for proper connection and correct as necessary.
- Replace the toner cartridge. (Part# AC7A030)
- Replace EXCB. (Part# AC77H00501)
- Replace CPUB. (Part# AC77H02P02)
- Replace BASEB. (Part# AC77H02101)