C2A24 (bizhub 558/458)

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Trouble typeC2A24: Toner cartridge/K new release failure
RankC
Trouble detection conditionThe status with the new unit is not cleared after the new toner cartridge is set.
Trouble isolation–
Relevant electrical parts• Toner cartridge
• Expansion control board (EXCB)

 Procedure

  1. Clean the connection between the toner cartridge and the main body if dirty.
  2. Check the connector between the toner cartridge-relay CN79-EXCB CN5 for proper connection and correct as necessary.
  3. Reinstall the toner cartridge.
  4. Check the harness for proper connection and correct as necessary.
  5. Replace the toner cartridge. (Part# A9E8030)
  6. Replace EXCB. (Part# A9HGH00501)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.11.11 (Link to the Field Service Manual)