C0002 (bizhub 558/458)

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Trouble typeC0002: Paper feed communication error
RankC
Trouble detection conditionWhen the MFP board (MFPB) is receiving data, a communication error is detected.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)
PC control board (PCCB)

 Procedure

  1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.
  2. Correct or replace the harness connection between the main body and the paper feed cabinet if faulty.
  3. Rewrite the firmware.
  4. Replace PCCB. (PC-110 ( part #A2XMH00101 )/PC-210 (part# A2XMH00201 )/ ( PC-410)(Part # A2XMH00301 )
  5. Replace MFPB (558 Part # A9HGH02102 ) (458 Part# A9HHH02102 )

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

(Link to the Field Service Manual) K.3.8.1.