20-03 (bizhub 958/808)

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Contents

JAM typeMisfeed at vertical transport section
JAM code20-03
JAM detection timingThe registration sensor (PS40) is not turned ON even after the lapse of a given period of time after the tray 1 vertical transport sensor (PS4) turns ON by a paper.
Misfeed processing location• Manual bypass tray door 
• Lower right door
Relevant parts• Tray 1 vertical transport motor (M5) 
• Tray 2 vertical transport motor (M7) 
• Tray 1 vertical transport sensor (PS4) 
• Tray 2 vertical transport sensor (PS12) 
• Registration sensor (PS38) 
• OHP sensor (PS40) 
• Paper feed/transport drive board (PFTDB) 
• MFP board (MFPB)

 Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS4 I/O check, sensor checkPFTDB CN14-8 (ON)1-P
3PS12 I/O check, sensor checkPFTDB CN12-10 (ON)3-P
4PS38 I/O check, sensor checkPFTDB CN2-6 (ON)4-P
5PS40 I/O check, sensor checkPFTDB CN2-3 (REM)4-P
6M5 operation checkPFTDB CN10-5 to 813-P
7M7 operation checkPFTDB CN10-9 to 1213-P
8PFTDB F13 conduction check
9Replace PFTDB. (Part# A796H00200)
10Replace MFPB. (Part# A796H02003)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.7.1 (Link to the Field Service Manual)