C5610 (bizhub 958/808)

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Trouble typeC5610: PH LD drive communication error
RankC
Trouble detection conditionLD drive write data and read data disagree with each other a predetermined number of consecutive times.
Trouble isolation–
Relevant electrical parts• PH unit
• PH relay board (PHRYB)
• MFP board (MFPB)

 Procedure

  1. Reboot the machine.
  2. Check the connector between the PH unit-PHRYB CN8 for proper connection and correct as necessary.
  3. Check the connector between PHRYB CN1-MFPB CN6E for proper connection and correct as necessary.
  4. Replace the PH unit. (Part# A796R70500)
  5. Replace PHRYB. (Part# A796H00300)
  6. Replace MFPB. (Part# A796H02003)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.11.10 (Link to the Field Service Manual)