C2411 (bizhub C4050i/C3350i)

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Contents

Trouble typeC2411: Imaging unit/C new article release
RankB
Trouble detection conditionThe status with the new unit is not cleared after the new imaging unit is set.
Trouble isolation–
Relevant electrical parts• Imaging unit/C,M,Y,K
• CPU board (CPUB)
• Base board (BASEB)

Procedure

  1. Reinstall the imaging unit.
  2. Check the connector between the imaging unit/C-relay CN5-BASEB CN14E for proper connection and correct as necessary. (C2411)
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace the corresponding imaging unit.
  5. Replace CPUB. (Part# A93EH01004)
  6. Replace BASEB. (Part# A93EH02007)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.7.4 (Link to the Field Service Manual)