CD413 (bizhub C4050i/C3350i)

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Trouble typeCD413: Electrostatic touch panel operation mode error
RankC
Trouble detection conditionWhen abnormality is found in the communication of controller.
Trouble isolation–
Relevant electrical parts• Control panelCPU board (CPUB) 
• Base board (BASEB)

Procedure

  1. Check whether there is a strong electromagnetic noise source near the main body.
  2. Check the connector between the control panel-BASEB CN7 for proper connection and correct as necessary.
  3. Check CPUB for proper installation and correct as necessary.
  4. Replace CPUB.CPUB (Part# A93EH01004)
  5. Replace BASEB.BASEB (Part# A93EH02007)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.17.25. (Link to the Field Service Manual)