CD3A0 (bizhub C360i/C300i/C250i)

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Trouble typeCD3A0: Counter error
RankC
Trouble detection conditionThe total counter values provided by the CPU board and the storage board are different.
Trouble isolation–
Relevant electrical parts• Storage board (STRGB)
• CPU board (CPUB)

Procedure

  1. If this error occurs temporarily due to the use of the board removed from another machine, reinstall the original board.
  2. Replace the current CPUB with a new one. (Part# AA2JH02N06)
  3. Replace the current STRGB with a new one. (Part# AA2JM72700)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.18.24 (Link to the Field Service Manual)