20-21 (bizhub 554e/454e)

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Contents

JAM typeMisfeed at vertical transport section (tray 3)
JAM code20-21
Detection timing<When PC-110 or PC-210 is installed>
The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the tray 3 vertical transport sensor (PS113) has been blocked by a paper.
<When PC-410 is installed>
The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the vertical transport sensor (PS133) has been blocked by a paper.
In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened /closed or jam/trouble reset is done, it is regarded as paper jam at vertical transport section.
Misfeed processing locationRight door
Relevant parts<When PC-110 or PC-210 is installed>
• Tray 2 vertical transport motor (M23)
• Tray 3 vertical transport motor (M112)
• Tray 2 vertical transport sensor (PS19)
• Tray 3 vertical transport sensor (PS113)
• Expansion control board (EXCB)
• Printer control board (PRCB)
• PC control board (PCCB)
<When PC-410 is installed>
• Tray 2 vertical transport motor (M23)
• Vertical transport motor (M132)
• Tray 2 vertical transport sensor (PS19)
• Vertical transport sensor (PS133)
• Expansion control board (EXCB)
• Printer control board (PRCB)
• PC control board (PCCB)

 (2)ProcedureWhen PC-110 or PC-210 is installed

StepActionControl signalLocation of electrical component
1Initial check items
2PS113 I/O check, sensor checkPCCB CN4-14 (ON)PC-110/PC-210 5-C
3PS19 I/O check, sensor checkPRCB CN19-5 (ON)bizhub 554e/454e 9-C
4M112 operation checkPCCB CN5-9 to 16PC-110/PC-210 3 to 4-C
5M23 operation checkEXCB CN3-9 to 12bizhub 554e/454e 22-P
6Replace EXCB (Part# A5AYH00501)
7Replace PRCB (Part# A61EH00101)
8Replace PCCB (PC-110 Part# A2XMH00101 / PC-210 Part# A2XMH00201)

When PC-410 is installed

StepActionControl signalLocation of electrical component
1Initial check items
2PS133 I/O check, sensor checkPCCB CN4-14 (ON)PC-410 7-J
3PS19 I/O check, sensor checkPRCB CN19-5 (ON)bizhub 554e/454e 9-C
4M132 operation checkPCCB CN5-9 to 16PC-410 4-J
5M23 operation checkEXCB CN3-9 to 12bizhub 554e/454e 22-P
6EXCB IC5, IC6 conduction check
7Replace EXCB (Part# A5AYH00501)
8Replace PRCB (Part# A61EH00101)
9Replace PCCB (PC-410 Part# A2XMH00301)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.7.2 (Link to the Field Service Manual)