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Contents

JAM typeMisfeed at tray 1 feed section
JAM code11-01
JAM detection timingFor paper fed from the tray 1, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
Paper jam of a sheet of paper left at the tray 1 feed section results, if the tray 1 vertical transport sensor (PS4) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
When the main power switch is turned ON, residual paper detection starts between each sensor. Paper jam of a sheet of paper left at the tray 1 feed section results, if the tray 1 vertical transport sensor (PS4) is turned from OFF to ON while the tray 1 paper feed sensor (PS5) is OFF.
Misfeed processing locationManual bypass tray door
Relevant parts• Paper feed motor (M22) 
• Tray 1 paper feed clutch (CL1) 
• Tray 1 vertical transport sensor (PS4) 
• Tray 1 paper feed sensor (PS5) 
• Paper feed/transport drive board (PFTDB) 
• MFP board (MFPB)

 Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS4 I/O check, sensor checkPFTDB CN14-8 (ON)1-P
3PS5 I/O check, sensor checkPFTDB CN14-5 (ON)1-P
4CL1 operation checkPFTDB CN14-14 (REM)2-P
5M22 operation checkPFTDB CN10-1 to 413-P
6PFTDB F11 or F12 conduction check
7Replace PFTDB. (Part# A796H00200)
8Replace MFPB. (Part# A796H02003)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.6.2 (Link to the Field Service Manual)