12-01 (bizhub C364e/C284e/C224e)
Contents
| JAM type | Misfeed at tray 2 feed section | |
| JAM code | 12-01 | |
| Detection timing | The leading edge of the paper does not turn ON the tray 2 vertical transport sensor (PS19) even after the lapse of a given period of time after the tray 2 starts to feed paper. | |
| – | Tray 2 vertical transport sensor (PS19) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. | |
| – | Tray 2 paper feed sensor (PS20) is turned ON when the main power switch is turned ON, a door or cover is opened and closed, or a misfeed or malfunction is reset. | |
| – | In case paper position is detected as locating properly after main power switch is turned ON, door and cover are opened / closed or jam/trouble reset is done, it is regarded as paper jam at tray 2 feed section. | |
| Misfeed processing location | • Right door • Tray 2 | |
| Relevant parts | • Transport motor (M1) • Tray 2 paper feed clutch (CL1) • Tray 2 vertical transport clutch (CL2) • Tray 2 vertical transport sensor (PS19) • Tray 2 paper feed sensor (PS20) • Printer control board (PRCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical component |
| 1 | Initial check items | – | – |
| 2 | PS19 I/O check, sensor check | PRCB CN19-2 (ON) | 8-C |
| 3 | PS20 I/O check, sensor check | PRCB CN19-15 (ON) | 10-C |
| 4 | CL1 operation check | PRCB CN19-11 (ON) | 9-C |
| 5 | CL2 operation check | PRCB CN19-13 (ON) | 10-C |
| 6 | M1 operation check | PRCB CN31-2 (REM)PRCB CN31-5 (LOCK) | bizhub C364e 21-Jbizhub C284e 22-Jbizhub C224e 24-J |
| 7 | PRCB ICP4 conduction check | – | – |
| 8 | Replace PRCB (Part# A5C1H00102) | – | – |
- Link to the wiring diagram (N.1. bizhub C364e/C284e/C224e)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.1.6.3 (Link to the Field Service Manual)