12-40 (bizhub 368/308)

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Contents

JAM typeMisfeed at tray 2 feed section
JAM code12-40
JAM detection timingFor paper fed from the tray 2, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
Paper jam of a sheet of paper left at the tray 2 feed section results, if the tray 2 vertical transport sensor (PS19) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Paper jam of a sheet of paper left at the tray 2 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Misfeed processing location• Right door 
• Tray 2
Relevant parts• Transport motor (M1) 
• Tray 2 paper feed clutch (CL1) 
• Tray 2 vertical transport clutch (CL2) 
• Tray 2 vertical transport sensor (PS19) 
• MFP board (MFPB)

 Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS19 I/O check, sensor checkMFPB CN23E-2 (ON)27-C
3CL1 operation checkMFPB CN23E-14 (ON)28-C
4CL2 operation checkMFPB CN23E-16 (ON)28-C
5M1 operation checkMFPB CN8E-3 (REM)MFPB CN8E-6 (FGP)2-C
6MFPB ICP2E conduction check
7Replace MFPB. (Part# A9HJH02102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.8.3 (Link to the Field Service Manual)