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12-40 (bizhub 558/458)

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JAM typeMisfeed at tray 2 feed section
JAM code12-40
JAM detection timingFor paper fed from the tray 2, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
Paper jam of a sheet of paper left at the tray 2 feed section results, if the tray 2 vertical transport sensor (PS19) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Paper jam of a sheet of paper left at the tray 2 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Misfeed processing location• Right door 
• Tray 2
Relevant parts• Paper feed motor (M22) 
• Tray 2 vertical transport motor (M23) 
• Tray 2 paper feed clutch (CL1) 
• Tray 2 vertical transport sensor (PS19) 
• Expansion control board (EXCB) 
• MFP board (MFPB)

 Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS19 I/O check, sensor checkMFPB CN34E<A>-2 (ON)26-I
3CL1 operation checkMFPB CN34E<A>-13 (CL1_24V)27-I
4M22 operation checkEXCB CN7-5 to 825-P
5M23 operation checkEXCB CN7-9 to 1225-P
6Replace EXCB. (Part# A9HGH00501)
7Replace MFPB. (558 Part# A9HGH02102 / 458 Part# A9HHH02102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.9.3 (Link to the Field Service Manual)

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