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14-40 (bizhub 368e/308e)

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JAM typeMisfeed at tray 4 feed section
JAM code14-40
JAM detection timingFor paper fed from the tray 4, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the tray 4 feed section results, if the tray 4 vertical transport sensor (PS123) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the tray 4 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Misfeed processing location• Right door 
• Tray 4
Relevant parts• Tray 4 paper feed motor (M121) 
• Tray 4 vertical transport motor (M122) 
• Tray 4 vertical transport sensor (PS123) 
• PC control board (PCCB)

 Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS123 I/O check, sensor checkPCCB CN18-5 (ON)PC-215 7-K
3M121 load checkCheck code: 28Multi code: 13, 14, 15, 16PCCB CN9-1 to 8PC-215 6-K
4M122 load checkCheck code: 28Multi code: 21, 22, 23, 24PCCB CN9-9 to 16PC-215 6-K
5Replace PCCB. (Part# A2XMH00201)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.1.9.5 (Link to the Field Service Manual)

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