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20-21 (bizhub 360i/300i)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
Contents
| JAM type | Misfeed at vertical transport section (tray 3) | |
| JAM code | 20-21 | |
| JAM detection timing | <When PC-116 or PC-216 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the tray 3 vertical transport sensor (PS113). | |
| <When PC-416 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the leading edge of the paper has turned ON the vertical transport sensor (PS133). | ||
| – | Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset. | |
| Misfeed processing location | Right door | |
| Relevant parts | <When PC-116 or PC-216 is installed> -Transport motor (M1) -Tray 3 vertical transport motor (M112) -Tray 2 vertical transport clutch (CL2) -Tray 2 vertical transport sensor (PS19) -Tray 3 vertical transport sensor (PS113) -Base board (BASEB) -PC control board (PCCB) | |
| <When PC-416 is installed> -Transport motor (M1) -Vertical transport motor (M132) -Tray 2 vertical transport clutch (CL2) -Tray 2 vertical transport sensor (PS19) -Vertical transport sensor (PS133) -Base board (BASEB) -PC control board (PCCB) |
Procedure
When PC-116 or PC-216 is installed
| Step | Action | Control signal | Location of electrical component |
|---|---|---|---|
| 1 | Initial check items | – | – |
| 2 | PS113 I/O check, sensor check | PCCB CN4-14 (ON) | PC-116/PC-216 5-C |
| 3 | PS19 I/O check, sensor check | BASEB CN23E-8 (ON) | 15-K |
| 4 | CL2 load check Check code: 21 Multi code: 1 | BASEB CN23E-19 (ON) | 17-K |
| 5 | M112 load check Check code: 28 Multi code: 21, 24, 25 | PCCB CN5-9 to 16 | PC-116/PC-216 3 to 4-C |
| 6 | M1 load checkCheck code: 40Multi code: 1, 4, 5 | BASEB CN19E-1 to 5 | 1-C |
| 7 | Replace BASEB. (Part# AC77H02101) | – | – |
| 8 | Replace PCCB. PC-116 (Part# AAV5H00101) PC-216 (Part# AAV5H00201) | – | – |
When PC-416 is installed
| Step | Action | Control signal | Location of electrical component |
|---|---|---|---|
| 1 | Initial check items | – | – |
| 2 | PS133 I/O check, sensor check | PCCB CN4-14 (ON) | PC-416 7-J |
| 3 | PS19 I/O check, sensor check | BASEB CN23E-8 (ON) | 15-K |
| 4 | CL2 load check Check code: 21 Multi code: 1 | BASEB CN23E-19 (ON) | 17-K |
| 5 | M132 load check Check code: 28 Multi code: 6, 9, 10 | PCCB CN5-9 to 16 | PC-416 4-J |
| 6 | M1 load check Check code: 40 Multi code: 1, 4, 5 | BASEB CN19E-1 to 5 | 1-C |
| 7 | Replace BASEB. (Part# AC77H02101) | – | – |
| 8 | Replace PCCB. (Part# AAV5H00300) | – | – |