20-21 (bizhub 368e/308e)
Contents
| JAM type | Misfeed at vertical transport section (tray 3) | ||
| JAM code | 20-21 | ||
| JAM detection timing | <When PC-115 or PC-215 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the tray 3 vertical transport sensor (PS113) has been blocked by a paper. | ||
| <When PC-415 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the vertical transport sensor (PS133) has been blocked by a paper. | |||
| – | Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset. | ||
| Misfeed processing location | Right door | ||
| Relevant parts | <When PC-115 or PC-215 is installed> • Tray 2 vertical transport motor (M23) • Tray 3 vertical transport motor (M112) • Tray 2 vertical transport sensor (PS19) • Tray 3 vertical transport sensor (PS113) • MFP board (MFPB) • PC control board (PCCB) | ||
| <When PC-415 is installed> • Tray 2 vertical transport motor (M23) • Vertical transport motor (M132) • Tray 2 vertical transport sensor (PS19) • Vertical transport sensor (PS133) • MFP board (MFPB) • PC control board (PCCB) |
Procedure
When PC-115 or PC-215 is installed
| Step | Action | Control signal | Location of electrical component |
|---|---|---|---|
| 1 | Initial check items | – | – |
| 2 | PS113 I/O check, sensor check | PCCB CN4-14 (ON) | PC-115/PC-215 5-C |
| 3 | PS19 I/O check, sensor check | MFPB CN23E-2 (ON) | 27-C |
| 4 | M112 load checkCheck code: 28Multi code: 17, 18, 19, 20 | PCCB CN5-9 to 16 | PC-115/PC-215 3 to 4-C |
| 5 | M23 load checkCheck code: 28Multi code: 29, 30, 31, 32 | MFPB CN16E-5 to 8 | 14-C |
| 6 | MFPB ICP1E conduction check | – | – |
| 7 | Replace MFPB. (Part# AA6VH02101) | – | – |
| 8 | Replace PCCB. (Part# A2XMH00101) | – | – |
When PC-415 is installed
| Step | Action | Control signal | Location of electrical component |
|---|---|---|---|
| 1 | Initial check items | – | – |
| 2 | PS133 I/O check, sensor check | PCCB CN4-14 (ON) | PC-415 7-J |
| 3 | PS19 I/O check, sensor check | MFPB CN23E-2 (ON) | 27-C |
| 4 | M132 load checkCheck code: 28Multi code: 5, 6, 7, 8 | PCCB CN5-9 to 16 | PC-415 4-J |
| 5 | M23 load checkCheck code: 28Multi code: 29, 30, 31, 32 | MFPB CN16E-5 to 8 | 14-C |
| 6 | MFPB ICP1E conduction check | – | – |
| 7 | Replace MFPB. (Part# AA6VH02101) | – | – |
| 8 | Replace PCCB. (Part# A2XMH00301) | – | – |
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
L.1.10.2 (Link to the Field Service Manual)