32-05 (bizhub C658/C558/C458)

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Contents

JAM typeMisfeed at fusing/paper exit section
JAM code32-05
JAM detection timing• The paper exit sensor (PS3) is not turned ON (unblocked) even after the lapse of a given period of time after the paper has turned ON (unblocked) fusing loop sensor (PS2).
• The paper exit sensor (PS3) is not turned OFF (blocked) even after the lapse of a given period of time after the paper has turned ON (unblocked) PS3.
– Paper jam of a sheet of paper left at the exit section results, if the paper exit sensor (PS3) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the exit section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Misfeed processing locationRight door
Relevant parts• Fusing unitFusing motor (M3) 
• Reverse motor (M4) 
• ADU transport motor1 (M5) 
• Paper exit clutch (CL8) 
• Fusing loop sensor (PS2) 
• Paper exit sensor (PS3) 
• ADU paper passage sensor1 (PS40) 
• Gate switch solenoid (SD3) 
• Expansion control board (EXCB) 
• MFP board (MFPB)

 Procedure

StepActionControl signalLocation of electrical component
1Initial check items
2PS2 I/O check, sensor checkMFPB CN17E-16 (ON)C658/C558 7-CC458 8-C
3PS3 I/O check, sensor checkMFPB CN17E-7 (ON)C658/C558 7-CC458 8-C
4PS40 I/O check, sensor checkMFPB CN17E-10 (ON)C658/C558 7-CC458 8-C
5CL8 operation checkEXCB CN8<A>-6 (CL8_REM)24-T
6SD3 operation checkMFPB CN15E<B>-3 (SD3_24V)C658/C558 17-CC458 21-C
7M3 operation checkMFPB CN14E-9 (REM)MFPB CN14E-12 (LOCK)2-C
8M4 operation checkMFPB CN15E<A>-3 to 6C658/C558 15-CC458 19-C
9M5 operation checkMFPB CN17E-1 to 4C658/C558 6-CC458 8-C
10Replace the fusing unit. (bizhub C658/C558 Part# A79JR71066 / bizhub C458 Part# A79MR70222)
11Replace EXCB. (Part# A79JH00500)
12MFPB F6E conduction check
13Replace MFPB. (C368/C308/C258 Part# A7PUH02123 / C458 Part# A79MH02102 / C558 or C658 Part # A79JH02102))

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.1.13.2 (Link to the Field Service Manual)