C0002 (bizhub C368/C308/C258)

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Trouble typeC0002: Paper feed communication error
RankC
Trouble detection conditionWhen the MFP board (MFPB) is receiving data, a communication error is detected.
Trouble isolation–
Relevant electrical partsMFP board (MFPB)
PC control board (PCCB)

 Procedure

  1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.
  2. Correct or replace the harness connection between the main body and the paper feed cabinet if faulty.
  3. Rewrite the firmware.
  4. Replace PCCB. (PC-110/PC-210 Part # A2XMH00101 / Part # PC-410 A2XMH00301)
  5. Replace MFPB. (bizhub C258/C308/C368 Item#3 Part# A7PUH02123)

Please verify part numbers for accuracy and current version.

K.3.7.1  (Field Service Manual Link)