C0202 (bizhub 368e/308e)

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Trouble typeC0202: Tray 1 feeder up/down abnormality
RankB
Trouble detection conditionThe tray 1 upper limit sensor (PS25) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Trouble isolationTray 1
Relevant electrical parts• Tray 1 lift-up motor (M12)
• Tray 1 upper limit sensor (PS25)
• MFP board (MFPB)

 Procedure

  1. Remove the tray and check to see if a piece of paper is not left inside the machine.
  2. Check the connector between M12-MFPB CN19E for proper connection and correct as necessary.
  3. Check the connector of M12 for proper drive coupling and correct as necessary.
  4. Check the connector between PS25-relay CN30-MFPB CN26E for proper connection and correct as necessary.
  5. PS25 I/O check, sensor check
    • Control signal: MFPB CN26E-3 (ON)
    • Location of electrical component: 25-C
  6. M12 load check
    • Check code: 23
    • Multi code: 4
    • Control signal: MFPB CN19E-5 (REM)
    • Location of electrical component: 21-C
  7. Replace M12. (Part# 9J06M10300)
  8. MFPB ICP1E conduction check
  9. Replace MFPB. (Part# AA6VH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.7.6 (Link to the Field Service Manual)