C0204 (bizhub 368e/308e)

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Trouble typeC0204: Tray 2 feeder up/down abnormality
RankB
Trouble detection conditionThe tray 2 upper limit sensor (PS22) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Trouble isolationTray 2
Relevant electrical parts• Tray 2 lift-up motor (M13)
• Tray 2 upper limit sensor (PS22)
• MFP board (MFPB)

 Procedure

  1. Remove the tray and check to see if a piece of paper is not left inside the machine.
  2. Check the connector between M13-MFPB CN25E for proper connection and correct as necessary.
  3. Check the connector of M13 for proper drive coupling and correct as necessary.
  4. Check the connector between PS22-relay CN40-MFPB CN23E for proper connection and correct as necessary.
  5. PS22 I/O check, sensor check
    • Control signal: MFPB CN23E-9 (ON)
    • Location of electrical component: 27-C
  6. M13 load check
    • Check code: 23
    • Multi code: 5
    • Control signal: MFPB CN25E-5 (REM)
    • Location of electrical component: 22-C
  7. Replace M13. (Part# 9J06M10300)
  8. MFPB ICP1E conduction check
  9. Replace MFPB. (Part# AA6VH02101)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.7.8 (Link to the Field Service Manual)