C1004 (bizhub C364e/C284e/C224e)

Contents

Trouble type	FNS communication error
Trouble code	C1004
Rank	C
Detection timing	<When FS-533 or FS-534 is installed> When the FS control board (FSCB) is receiving data, a communication error is detected.
	<When JS-506 is installed> When the JS control board (JSCB) is receiving data, a communication error is detected.
Trouble isolation	–
Relevant electrical parts	<When FS-533 or FS-534 is installed> FS control board (FSCB)
	<When JS-506 is installed> JS control board (JSCB)

 (2)ProcedureWhen FS-533 or FS-534 is installed

Step	Action	Control signal	Location of electrical components
1	Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.	–	–
2	Rewrite the firmware.	–	–
3	Replace FSCB (FS-533 Part# A2YUPPH901(Model No. A2YU-WY1) or A2YUPPXN00 (Model No. A2YU-WY2)/FS-534 Part# A3EPPPBE01)	–	–

When JS-506 is installed

Step	Action	Control signal	Location of electrical components
1	Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.	–	–
2	Rewrite the firmware.	–	–
3	Replace JSCB (Part# A2YVH10102)	–	–

• Link to the layout drawings for related parts by each trouble code (S.13. C1004, CC155)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

K.3.6.1 (Link to the Field Service Manual)