C1014 (bizhub C360i/C300i/C250i

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Trouble typeC1014: Finisher communication error (Finisher detection)
RankC
Trouble detection condition<When FS-533, FS-536, or FS-536SD is installed>
When a communication error is detected between the base board (BASEB) and the FS control board (FSCB).

<When JS-506 is installed>
When a communication error is detected between the base board (BASEB) and the JS control board (JSCB).
Trouble isolation–
Relevant electrical parts<When FS-533, FS-536, or FS-536SD is installed>
•FS control board (FSCB)
• Base board (BASEB)

<When JS-506 is installed>
JS control board (JSCB)

Procedure

When FS-533, FS-536, or FS-536SD is installed

  1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
  2. Rewrite the firmware.
  3. Replace FSCB. (FS-533 (Part# A2YUPPH901(Model No. A2YU-WY1) or A2YUPPXN00 (Model No. A2YU-WY2)) / FS-536/FS-536SD (Part# A87GPP0V00))
  4. Replace BASEB. (Part# AA2JH02005)

When JS-506 is installed

  1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
  2. Rewrite the firmware.
  3. Replace JSCB. (Part# A2YVH10102)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

L.3.7.1 (Link to the Field Service Manual)