C1109 (bizhub C364/C284/C224)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

Contents

Trouble type	Stapler motors drive malfunction
Trouble code	C1109
Rank	B
Detection timing	<When FS-533 is installed> The stapler home sensor (PS110) is not blocked even after the set period of time has elapsed after the stapler motor turned ON.
	<When FS-534 is installed> -The stapler home position sensor (Rear) (PS23) is not blocked or unblocked even after the set period of time has elapsed after the stapler motor (M14) turned ON. -The stapler position sensor (Center) (PS24) is blocked, when the stapler motor (M14) is running.
Trouble isolation	Staple
Relevant electrical parts	<When FS-533 is installed> -Stapler home sensor (PS110) -Stapler unit -Stapler relay board (STREYB) -FS control board (FSCB)
	<When FS-534 is installed> -Stapler home position sensor (Rear) (PS23) -Stapler unitStapler position sensor (Center) (PS24) -FS control board (FSCB)

(2)Procedure When FS-533 is installed

Step	Action	Control signal	Location of electrical components
1	Check the connector between the stapler unit-STREYB CN122 and CN123 for proper connection and correct as necessary.	–	–
2	Check the connector of the stapler unit for proper drive coupling and correct as necessary.	–	–
3	Check the connector between PS110-FSCB CN110 for proper connection and correct as necessary.	–	–
4	PS110 I/O check, sensor check	FSCB CN110	FS-533 8-D to E
5	Replace the stapler unit (Part# A2YUPPK401)	–	–
6	Replace STREYB (Part# A2YUPPG700)	–	–
7	Replace FSCB (Part# A2YUPPH901(Model No. A2YU-WY1) or A2YUPPXN00 (Model No. A2YU-WY2))	–	–

• Link to the wiring diagram (N.2.6 FS-533)
• Link to the layout drawings for related parts by each trouble code (S.19.1 FS-533)

When FS-534 is installed

Step	Action	Control signal	Location of electrical components
1	Check the connector between the stapler unit-relay CN4-FSCB J11 for proper connection and correct as necessary.	–	–
2	Check the connector of the stapler unit for proper drive coupling, and correct as necessary.	–	–
3	Check the connector between PS23-relay CN3-FSCB J11 for proper connection and correct as necessary.	–	–
4	Check the connector between PS24-relay CN3-FSCB J11 for proper connection and correct as necessary.	–	–
5	PS23 I/O check, sensor check	FSCB J11<B>-3 (ON)	FS-534 4-C
6	PS24 I/O check, sensor check	FSCB J11<B>-6 (ON)	FS-534 4 to 5-C
7	Replace the stapler unit (Part# A3EP560100)	–	–
8	Replace FSCB (Part# A3EPPPBE01)	–	–

• Link to the wiring diagram (N.2.7 FS-534)
• Link to the layout drawings for related parts by each trouble code (S.19.2 FS-534)

K3.6.7 (Link to the Field Service Manual)