C11A1 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | Exit roller pressure/ retraction malfunction | |
| Trouble code | C11A1 | |
| Rank | B | |
| Detection timing | <When FS-533 is installed> The pick up roller position sensor (PS105) is turned neither ON nor OFF even after the set period of time has elapsed after the exit roller lift up motor (M104) is turned ON. | |
| Trouble isolation | – | |
| Relevant electrical parts | • Exit roller lift up motor (M104) • Pick up roller position sensor (PS105) • FS control board (FSCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the connector between M104-FSCB CN109 for proper connection and correct as necessary. | – | – |
| 2 | Check the connector of M104 for proper drive coupling, and correct as necessary. | – | – |
| 3 | Check the connector between PS105-FSCB CN110 for proper connection and correct as necessary. | – | – |
| 4 | PS105 I/O check, sensor check | FSCB CN110 | FS-533 7-D to E |
| 5 | M104 operation check | FSCB CN109 | FS-533 9-D to E |
| 6 | Replace M104 (Part# A2YUPPW400) | – | – |
| 7 | FSCB CP104 conduction check | – | – |
| 8 | Replace FSCB (Part# A2YUPPH901 for Model No. A2YU-WY1 or Part # A2YUPPXN00 for Model No. A2YU-WY2) | – | – |
- Link to the wiring diagram (N.2.6 FS-533)
- Link to the layout drawings for related parts by each trouble code (S.35. C11A1)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.6.23 (Link to the Field Service Manual)