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C11A2 (bizhub C364e/C284e/C224e)
Contents
| Trouble type | Accommodation roller pressure/ retraction malfunction | |
| Trouble code | C11A2 | |
| Rank | B | |
| Detection timing | <When FS-534 is installed> The receiving roller retraction sensor (PS11) is not blocked or unblocked even after the set period of time has elapsed after the receiving roller retraction motor (M4) is turned ON. | |
| Trouble isolation | Half-Fold/Tri-Fold Center Stapling | |
| Relevant electrical parts | • Receiving roller retraction motor (M4) • Receiving roller retraction sensor (PS11) • FS control board (FSCB) |
(2)Procedure
| Step | Action | Control signal | Location of electrical components |
| 1 | Check the connector between M4-FSCB J4 for proper connection and correct as necessary. | – | – |
| 2 | Check the connector of M4 for proper drive coupling, and correct as necessary. | – | – |
| 3 | Check the connector between PS11-FSCB J4 for proper connection, and correct as necessary. | – | – |
| 4 | PS11 I/O check, sensor check | FSCB J4<B>-16 (ON) | FS-534 13-C |
| 5 | M4 operation check | FSCB J4<A>-1 to 4 | FS-534 11-C to D |
| 6 | Replace M4 (Part# A3EPPP5600) | – | – |
| 7 | Replace FSCB (Part# A3EPPPBE01) | – | – |
- Link to the wiring diagram (N.2.7 FS-534)
- Link to the layout drawings for related parts by each trouble code (S.36. C11A2)
Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.
K.3.6.24 (Link to the Field Service Manual)