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C11A2 (bizhub 360i/300i)

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When FS-539 or FS-539SD is installed

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Trouble typeC11A2: Receiving roller retraction motor drive malfunction (When FS-539 or FS-539SD is installed)
RankB
Trouble detection conditionThe receiving roller retraction sensor (PS11) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the receiving roller retraction motor (M4) is energized.
Trouble isolation–
Relevant electrical partsReceiving roller retraction motor (M4)Receiving roller retraction sensor (PS11)FS control board (FSCB)

Procedure

  1. Check the connector between M4-FSCB J4 for proper connection and correct as necessary.
  2. Check the connector of M4 for proper drive coupling and correct as necessary.
  3. Check the connector between PS11-FSCB J5 for proper connection and correct as necessary.
  4. PS11 I/O check, sensor check
    • Control signal: FSCB J5-6 (ON)
    • Location of electrical component: FS-539/FS-539SD 16-K
  5. M4 operation check
    • Control signal: FSCB J4<A>-1 to 4
    • Location of electrical component: FS-539/FS-539SD 13-C
  6. Replace M4. (Part# A3EPPP5600)
  7. Replace FSCB. (Part# AAR4PP8201)

(Link to the Field Service Manual)

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