C11A2 (bizhub C287/C227)

Please search Knowledge Base articles and Bulletins as they may contain relevant information and updated Part information such as Part numbers.

Contents

Trouble type	C11A2: Accommodation roller pressure/ retraction malfunction (When FS-534 or FS-534SD is installed)
Rank	B
Trouble detection condition	The receiving roller retraction sensor (PS11) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed after the receiving roller retraction motor (M4) is turned ON.
Trouble isolation	Center Stapling/Half-Fold/Tri-Fold
Relevant electrical parts	-Receiving roller retraction motor (M4) -Receiving roller retraction sensor (PS11) -FS control board (FSCB)

 Procedure

1. Check the connector between M4-FSCB J4 for proper connection and correct as necessary.
2. Check the connector of M4 for proper drive coupling and correct as necessary.
3. Check the connector between PS11-FSCB J4 for proper connection and correct as necessary.
4. PS11 I/O check, sensor check
   • Control signal: FSCB J4<B>-16 (ON)
   • Location of electrical component: FS-534 13-C
5. M4 operation check
   • Control signal: FSCB J4<A>-1 to 4
   • Location of electrical component: FS-534 11-C to D
6. Replace M4. (Part# A3EPPP5600)
7. Replace FSCB. (Part# A3EPPPBE01)

NOTICE

• Link to the wiring diagram (FS-534)

K.3.8.24 (Link to the Field Service Manual)